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Service Management (live service)

Service Management

Overview and National Service Desk

As part of the NHS Digital Service Management processes, the Supplier will have access to the NHS Digital National Service Desk (NSD), through which issues with NHS Digital services can be raised and resolved. To access the NSD you must register your organisation. Further information and instructions for accessing the NSD can be found by:

  • Telephoning NSD on 0300 303 5035
  • Emailing NSD at

Alternatively, you can download and complete this form and email it to NSD to initiate the registration process for your organisation.

Minimal Data Set

Minimal Data Set for Spine Mini Service Provider can be accessed via weblog of National Service Desk through this link.  It defines the data set which is required at the point of making contact with NHS Digital when reporting an incident regarding the SMSP service.

High Severity Service Incident (HSSI) definition

As referred to in the Connection Agreement these are incidents defined or classified as severity level 1 or 2 in NHS Digital Severity Level Guidelines.

Spine Service Performance

The following link provides access to information on the performance of underlying capability for this Service, which is Spine infrastructure.