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Service Management (live service)

Service Management

Overview and National Service Desk

As part of the NHS Digital Service Management processes, the Supplier will have access to the NHS Digital National Service Desk (NSD), through which issues with NHS Digital services can be raised and resolved. Further information and instructions for accessing the NSD can be found by emailing: ssd.nationalservicedesk@nhs.net or by calling 0300 303 5035.

If you use an HSCN connection you can click on the following links to access the Service Status Page or National Problem Tracker.

To request additional Services or removal from the NHS Digital Service Bridge notifications click here.

NHS Digital will support the compliance process for End User and Supplier organisations for the life of the service. However, Suppliers and customers are expected to keep the TOM updated once they are connected. If there are any changes to the service as recorded in the TOM, Supplier or End User organisation should get in touch with the NHS Digital Contact Centre (0300 303 5678 or enquiries@nhsdigital.nhs.uk) who will direct you to the appropriate team within NHS Digital.

Minimal Data Set

Minimal Data Set for Spine Mini Service Provider can be accessed via weblog of National Service Desk through this link.  It defines the data set which is required at the point of making contact with NHS Digital when reporting an incident regarding the SMSP service.

High Severity Service Incident (HSSI) definition

As referred to in the Connection Agreement these are incidents defined or classified as severity level 1 or 2 in NHS Digital Severity Level Guidelines.

Spine Service Performance

The following link provides access to information on the performance of underlying capability for this Service, which is Spine infrastructure.
http://nww.hscic.gov.uk/servicemanagement/nationalserviceperformance/