Service Management (live service)
Overview and National Service Desk
As part of the NHS Digital Service Management processes, the Supplier will have access to the NHS Digital National Service Desk (NSD), through which issues with NHS Digital services can be raised and resolved. To access the NSD you must register your organisation. Further information and instructions for accessing the NSD can be found by:
- Telephoning NSD on 0300 303 5035
- Emailing NSD at firstname.lastname@example.org
Minimal Data Set
Minimal Data Set for Spine Mini Service Provider can be accessed via weblog of National Service Desk through this link. It defines the data set which is required at the point of making contact with NHS Digital when reporting an incident regarding the SMSP service.
High Severity Service Incident (HSSI) definition
As referred to in the Connection Agreement these are incidents defined or classified as severity level 1 or 2 in NHS Digital Severity Level Guidelines.
Spine Service Performance
The following link provides access to information on the performance of underlying capability for this Service, which is Spine infrastructure.
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