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Definition of Direct Booking

The NHS service arranges for the patient to:

  • be given a window of time to either arrive at, directly see or directly speak to a clinician within the service they are being referred to
  • have no requirement to make further contact or arrangements with that service regarding their booking
  • be seen or spoken to within the timeframe identified by the preceding clinical triage

The NHS service must perform the following functions natively from within their clinical or booking system:

  • Get a realtime view available of booking slots at the service the patient is being referred to
  • Allocate a specific slot to a patient
  • Transfer relevant details to the clinical/booking system of the service the patient is being referred to
  • Immediatly confirm a booking has been made in the clinical/booking system of the service the patient is being referred to

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