During development there are a number of support channels available, depending on the type of support required.

NHS e-RS Partners Team

Email: nhserspartners@nhs.net

For non-technical queries and support with getting started with the e-RS integration APIs please contact NHS e-RS Partners.

Platforms Support Desk

Email: platforms.supportdesk@nhs.net

For support and enquiries regarding the e-RS development environments, including e-RS DEV3 and other Path-To-Live (PTL) environments, please email Platforms Support Desk who will log the details and either resolve the incident or ensure it is passed on to the appropriate NHS Digital or provider resource for resolution.

Authenticating with NHS Smartcards

Guidance on using the identity agent and authenticating with NHS Smartcards can be found at developer.nhs.uk/apis/spine-core/smartcards.html

Solution Assurance

Email: functional.assurance@nhs.net

Solution Assurance support healthcare system providers to carry out their own testing and assurance. For more information visit digital.nhs.uk/services/solution-assurance.

Information Standards Service Desk

For assistance or queries relating to coding products, including SNOMED-CT and ICD, email information.standards@nhs.net or call 0300 303 4777.

Feedback and Complaints

For information about providing feedback or registering a complaint please visit https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints.