The role of NHS e-Referral Service Integration Portfolio is to ensure that integration solutions designed, developed and delivered by NHS Digital and wider healthcare organisations are secure, work as they are expected to, and are clinically safe for patients.

To support this the Integration Portfolio delivers application, compliance and infrastructure implementation through different methodologies, whether this is general advice and guidance, general interoperability questions or test environment support. Our specialist team members provide and co-ordinate:

• Agile product delivery and implementation of NHS Digital commissioned IT solutions
  (By solution we mean the overall end-product or service, which can involve looking at software, hardware or a number of additional factors including how humans interact with the solutions.)
• Delivery of technical and support services, including tooling, environments, test data and monitoring.
• Compliance project support to health and social care customers outside of NHS Digital who are wanting to connect to NHS national services.
• These systems are vital for all areas of health and social care. They are critical for health treatment. We make sure that they are available when clinicians, patients and social care users need them.

Support Contacts

To facilitate Integration and API adoption, Business Partners can receive the following support provision:

Platforms Support Desk

For support with the Alpha e-RS/DEV3 and other Path-To-Live (PTL) test environments or technical enquiries please email the Platforms Support Desk team who will log the details and either resolve the incident or ensure it is passed on to the appropriate NHS Digital or provider resource for resolution. Alternatively you can also call 0300 303 4555.

Solution Assurance

Solution Assurance make sure that systems delivered by NHS Digital and wider healthcare organisations are secure, work as they are expected to, and are clinically safe for patients. The Team also provide tools to healthcare system providers allowing them to carry out their own testing and assurance. For more information visit digital.nhs.uk/services/solution-assurance, email assurance@nhs.net or call 0300 303 5678.

Service Management

For Live Service queries, Spine, Secondary Uses Service (SUS) and National Back Office incidents, please contact the Service Management Team

NHS Digital Contact Centre

For general NHS e-Referral Service enquiries, or Integration Team engagement, please submit an enquiry to the NHS Digital Contact Centre or call 0300 303 5678.

NHS National Service Desk

For live issues please email the NHS National Service Desk who will log the details and either resolve the incident or ensure it is passed on to the appropriate NHS Digital or provider resource for resolution. Alternatively, you can call the NHS National Service Desk on 0300 303 5035.

Information Standards Service Desk

For assistance or queries relating to coding products, including SNOMED-CT and ICD, email information.standards@nhs.net or call 0300 303 4777.